We have a 48 hour return policy. All shipping errors must be reported within 48 hours of receipt of material. All approved returns on items we keep in stock are subject to a 15% restock fee, minimum $30. Any custom items or items we do not keep in stock cannot be returned.
To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. If the material returned has any visible damage, we cannot issue a refund.
To start a return, you can contact us at orders@pbsdirect.com or visit our store. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at orders@pbsdirect.com.
Damages and issues
Please inspect your order upon reception and contact us immediately - no longer than 48 hours after reception - if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Any custom items or items we do not keep in stock cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
